I performed some HVAC service work for a customer in Orland Park.
- We don’t normally service Orland Park, because it is more than 40 minutes away from Chicago.
We went to that address that day, because it was a slow day and we had service technicians standing by. I was one of the service technicians assigned to help the customer. The lady was not familiar with our business, and tried a lot of different scams on me to save money. The first thing she did was tell me that she had a coupon for $50 off the price of the repair. I told the woman that our heating and air conditioning company did not have any coupons for a $50 off savings. Then she said the coupon must have been for a different company and urged me to honor the coupon so I could say I had good customer service. I told the customer that she could contact the owner of the company if she wanted some type of special discount. The next thing the lady tried to do was write a bad check. We never accept checks from customers unless they have been verified. In order to verify the check, the customer has to call a special telephone number that can see how much money is in a person’s account. The customer refused to call the number, so I told the Orland park resident that she was going to need to pay for the HVAC repair services with cash or a credit card. I thought she was going to stiff me, but she got out her wallet.