One of the busiest days of the week for me is Monday, because the business and service center is not open on sundays. There are usually a lot of calls to answer on Monday morning when we get to work. I arrived shortly after my boss and he told me that there were a couple of HVAC repairs in phoenix. He gave me the service addresses and told me to call and confirm the appointments before I left the workshop. I disappeared into the break room to drink my coffee and make phone calls. I contacted all three of the customers and they verified their Phoenix address and the time when they were scheduled for an appointment. My 10:00 a.m. appointment was with a commercial client in Phoenix. The guy owns a restaurant and the refrigeration unit was not working properly. The problem turned out to be an issue with the thermostat. Once I replace the thermostat, the refrigeration unit returns to normal. The next service call in Phoenix was a customer with an AC related issue. The woman was vague on the phone, but many customers don’t know how to describe the problems that the AC is having. You don’t have to be a licensed technician to know when there is something wrong with the climate control system in your home. I drove right from the commercial client to the residential service address but nobody was home. I knocked on the door several times and I never got an answer. I had to leave, because I couldn’t sit there all day.